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Delivery Information

Despatch

If you order before 11am on a working day then we will post your parcel the same day (unless there is a query relating to your order in which case we will contact you straight away by email or phone).  If you order after 11am, then your parcel will be sent on the next working day.

Availability

If you order from our website, the goods are actually in stock in our warehouse in Tunbridge Wells in Kent.  There are occasionally instances when the item will not be available (because of human error with our stock system) but if this happens, we will email you to let you know as soon as we discover it.  You can choose the postage option you prefer at checkout.

United Kingdom

If you need your dress urgently, we do offer a Fast Delivery (excluding Saturdays, Sundays and Bank Holidays) service via Interlink Courier but you should always allow an extra day to be on the safe side as incidents can happen such as vans breaking down, parcels missing their onward connections etc.

If you do choose the courier option, then you will receive an email (and text if you have provided a mobile phone number) giving you the link to track your parcel.  On the day of delivery, as soon as the courier sets off in his van to start his delivery round, you will receive notification of the estimated one hour delivery slot for your parcel.  If this is not convenient, you will be able to choose from a range of options such as delivery on a different day, delivery to a neighbour, leaving the item in a safe place (at your risk) etc.

If you are not on the UK mainland, for example in Northern Ireland, Channel Islands, Isle of Man or in the Scottish Islands or Highlands, then choosing Fast Delivery will mean that your parcel is sent by Royal Mail Special Delivery which is a next day service.

Should you not need your item urgently, then there is the alternative Royal Mail delivery service which is cheaper.  We use 2nd class post because 1st class isn't much more reliable so not worth the extra cost.  While it is meant to be a 2 working days service, we do find that delivery can take up to a week if your depot is short staffed so please allow sufficient time.  If you need your parcel within say 10 days, then we recommend you choose the Fast Delivery service for peace of mind.

Europe

Your parcel will leave the United Kingdom quickly - usually within one working day.  The delivery speed will depend on the efficiency of the postal system in your country and you will know what that is like.  So parcels to Scandinavia, Germany, Holland, Malta and Ireland tend to arrive within a few days but parcels to Latvia, Lithuania, some parts of Italy, Greece and other countries can take 2 weeks or more.  So please allow sufficient time to receive your dresses.

You will receive a tracking number and be able to track it online if your country has this service.  We usually use International Priority Post but for some countries you will also have a courier option.  Delivery will be made by DPD except in Spain.

Rest of World

We recommend that you allow at least three weeks for your parcel to arrive.  It will be sent by International Priority Post and will need to be signed for on receipt.  In some Middle Eastern Countries it will be delivered to your PO Box number.